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hello friends how are you i agree with your ans but Facebook is an unmatched forum to ask questions of your fans and to gain more input from them. If you own a brick and mortar business, it is a place to see what adjustments your customers want. For example, if you are a gym owner and considering adding a new class, ask your readers which one they would like to see most or which time slot is most preferable.
This gives people increased ownership in your company. Resist the temptation to talk "at" your customers, by simply making announcements, and interact with them in such a way that invites their participation.
The retail store Target has an interactive, fun Facebook page where they pose questions to illicit responses from their community.
Another example of building an involved community online is a local coffee shop in Kentucky (U.S.). They have customers submit pictures of their coffee or coffee mugs from their travels all over the world.
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