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I've used their tech support extensively and they are in fact knowledgeable. Wait times for phone support is about what you'd expect - in the five minute range on a busy day. The support team is France so that is much appreciated for me and my clients. It is feature rich and easy to use.
Planethoster.com will take care of you, as they have me.
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Never make any promise when you are happy and never make any decision when you are angry!
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