What is the real Impact of Live Chat
 

Everyone is aware of Live Chat customer service platform, which allows customers to directly contact with the representative of a business. But is it really impactful? Companies Which have trained Live Chat Agents and also Managing to provide best in quality services in Live Chat Industry for almost every business.
What are the real differences they are making in making in Customer service industry and What will be the impact of this on the other customer service mediums?