Hello. Thank you very much for posting this interesting thread about Advantages of live chat software. I did not know exactly bout Advantages of live chat software. Now I�m pretty clear understand about this. Thank you very much. You are real professionals!!!

Well the live chat system is useful only if it is manned properly. If someone is not available (after hours), you need a system that can record those attempted interactions so someone can follow up the next day. For that you can look at a system like FocalScope. Specifically, their live chat feature.

Thank you friends for sharing this information.

yes, it is so, but still there are some advantages.
here you can get the opportunity to communicate with your customers and also invite them for chat in real time. Sometimes you will not be able to recognize that there are some same and repeat visitors to your website. You, however, can do it with this software. Moreover you are also able to view the browsing history and also the previous chat sessions.

Live chat, properly used is a brilliant way to engage with your audience and a great way to improve conversion rates for small businesses. I've been using ClickDesk live chat for a while and it has worked out great for me.

It all depends on how you implement it.

Chat options these days are very useful. It gives you lot of advantages. Within no time you can easily get connected for your business purpose.

Thank You for sharing this kind of information. Nice one..

Thanks for sharing information...........:)

Live chat is faster than e-mail and cheaper than phone, because one agent can help any number of people at the same time. You can also use canned responses, send links or share files which is not possible through phone. Live chat gives your clients an easy way of reaching you without interrupting their browsing.

But this is not only a communication tool. It helps you to get more insight into your customers' behavior. For example, you can see where your website visitors are from, how they found your website, which products they viewed, how long they stayed on each page, etc. This can help you deliver better support and even reduce shopping cart abandonment.